Manage your subscription
You manage your subscription yourself in your account at my.helmd.com. Each action asks you to confirm before it takes effect.
Delay a shipment
Under Subscriptions, move your next refill date.
Pause or resume
Under Subscriptions, open Manage and choose Pause. Your subscription stays on hold until you resume it, so you can take a break without losing your plan.
Cancel
Under Subscriptions, open Manage and choose Cancel. Cancellation takes effect right away and stops all future shipments. An order that has already been approved or shipped is not affected. You can re-subscribe at any time.
Change your treatment, tablets per month, or billing frequency
A change is set up as a new plan, and a licensed provider reviews it before anything ships.
- Log in at my.helmd.com.
- Open Shop and choose the treatment and plan you want.
- Answer a short set of health questions and check out. You are only charged if a provider prescribes.
- Once your new plan is approved, go to Subscriptions, open Manage and cancel your previous subscription.
Starting a new plan does not cancel your old one. If you skip step 4, both plans will bill.
Moving from daily tadalafil to Drive™
If you started on daily tadalafil and want to move to Drive™ or Drive™ Max, or your health or medications have changed since your last visit, email support@helmd.com. We will send you an updated health form for a provider to review.
Need help with any of the above? Email us at support@helmd.com.